Shipping & Handling Information

At TIMESLESS GIFTS BY FH, we are committed to delivering high-quality products with reliable and efficient shipping. Below are the details of our shipping process:

• Free Shipping: We offer FREE SHIPPING on all orders. All packages are sent through USPS, UPS, FedEx.

• Processing Time: All orders are processed within 2-3 business days before shipping.

• Fast Shipping: Once shipped, delivery may take an additional 4-8 business days, depending on your location.

Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return or exchange under the following conditions:

• Personalized Items: No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged because we can not reuse these products.

• Return Window: Non Personalized Items can be returned within 30 days of delivery.

• Condition: Products must be unused, in original packaging, and in resellable condition.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Refunds: Once we receive and inspect the returned item, we will issue a refund to the original payment method within 5-7 business days.

To initiate a return, please contact our support team at [your email/contact details] with your order details.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please reach out to us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or issue a full refund.

For any shipping or return-related inquiries, feel free to contact us. We're here to help!